YELLOWMAN TERMS AND CONDITIONS
Effective Date: 21 September 2026
Last Updated: 21 September 2026
These Terms and Conditions ("Terms", "Terms and Conditions" or "Agreement") govern your access to and use of the Yellowman website, mobile applications, marketplace, services and related platforms (collectively, the "Platform").
Yellowman is operated by **Yellowman Nigeria Limited** ("Yellowman", "we", "us", "our" or "Platform").
By accessing, registering on, browsing, purchasing from, selling through, or otherwise using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use the Platform.
These Terms apply to both **Buyers** and **Vendors/Sellers**, except where a provision expressly applies only to one of those categories.
Yellowman is a Nigerian multi-vendor ecommerce marketplace that enables independent businesses, brands, retailers and other approved sellers ("Vendors") to offer products to customers ("Buyers").
Unless expressly stated otherwise on a particular product or service, Yellowman operates the marketplace and provides the technology, ordering, payment, communication and related marketplace infrastructure through which Vendors and Buyers interact.
A Vendor may be an independent business or individual and is responsible for the products it lists and sells through the Platform.
Where a product is supplied by a Vendor, the Vendor remains responsible for the accuracy of its product information, lawful ownership or authority to sell the product, quality, conformity, warranties applicable to the product, packaging, and fulfilment obligations, subject to applicable Nigerian law and Yellowman's marketplace policies.
You may use the Platform only if you are legally capable of entering into a binding contract under applicable Nigerian law.
By using the Platform, you confirm that:
If you are purchasing on behalf of a company or organisation, you confirm that you have authority to bind that organisation.
Certain Platform features may require you to create an account.
You are responsible for:
You must not sell, transfer, rent or otherwise provide your Yellowman account to another person without our written permission.
Yellowman may require identity, contact, business or other verification information where reasonably necessary for security, fraud prevention, regulatory compliance or marketplace integrity.
Yellowman provides an online marketplace and related technology services.
Unless expressly stated otherwise:
Nothing in this section limits any legal rights or remedies that a consumer may have under Nigerian law.
Vendors must provide accurate, current and sufficiently detailed information about their products.
Product information may include:
Where a product is used, refurbished, reconditioned, repaired, second-hand, open-box or otherwise not new, the Vendor must clearly disclose that condition.
Product images are intended to provide a reasonable representation of products. Minor differences in colour, packaging or appearance may occur where reasonably attributable to photography, lighting, display settings or manufacturer packaging.
Vendors must not knowingly publish false, misleading, deceptive or materially incomplete product information.
Yellowman may correct, suspend or remove listings that appear inaccurate, misleading, unlawful, unsafe or inconsistent with marketplace requirements.
Prices displayed on the Platform shall be stated in the applicable currency.
Unless expressly stated otherwise, prices may be subject to:
The total amount payable should be displayed to the Buyer before completion of the purchase where reasonably practicable.
Vendors are responsible for ensuring that their prices are accurate and lawful.
Yellowman may correct obvious pricing errors before an order is fulfilled. Where an obvious pricing error affects an order that has already been placed, Yellowman may contact the Buyer to confirm whether the Buyer wishes to proceed at the correct price or cancel the affected order and receive any refund due.
Promotions, discounts, vouchers and coupons may be subject to additional terms.
Unless otherwise stated:
Where a promotion creates rights that cannot lawfully be withdrawn, applicable consumer rights shall prevail.
When you place an order, you are making an offer to purchase the selected product(s) under the applicable listing terms.
An order confirmation or acknowledgement does not necessarily mean that the order has been accepted by the Vendor.
An order may be cancelled before acceptance where, for example:
Where an order is cancelled after payment has been received, Yellowman or the relevant payment/service provider will process any refund properly due to the Buyer in accordance with applicable law and the relevant refund process.
A single checkout may contain products supplied by different Vendors.
Where this occurs:
Yellowman may provide a unified checkout and order-management experience even where individual products are supplied by different Vendors.
Yellowman may make available one or more payment methods, including electronic payment methods provided by authorised payment service providers.
Payments may be processed by third-party payment processors or financial institutions.
By submitting payment information, you confirm that:
Where a payment is debited but the order is not successfully completed, Yellowman will take reasonable steps to facilitate resolution and any applicable refund.
Payment disputes may also be subject to the rules and procedures of the relevant bank, card scheme, payment processor or financial institution.
Delivery options, estimated delivery periods and applicable charges will be displayed where available.
Delivery times are estimates and may be affected by:
A Vendor must not deliberately misrepresent its delivery capability.
If a material delay occurs, the Buyer should be provided with appropriate information and, where applicable, available remedies.
The Buyer is responsible for providing an accurate delivery address and accessible contact details.
Where reasonably practicable, Buyers should inspect delivered products promptly.
If a package appears materially damaged, tampered with or materially different from the ordered product, the Buyer should document the condition and contact Yellowman or the relevant Vendor as soon as possible.
Failure to immediately inspect a package does not automatically remove statutory consumer rights.
Yellowman supports lawful and reasonable returns in accordance with applicable Nigerian consumer protection law and the applicable product/Vendor return policy.
A Buyer may be entitled to return a product where, for example:
Certain products may be subject to reasonable restrictions because of their nature, including products that are:
Any restriction must not be used to defeat a consumer's mandatory statutory rights.
Where a return is permitted, the Buyer should return the product in the condition reasonably required under the applicable return policy.
Where applicable, the product should include:
Reasonable wear associated with inspecting a product will not by itself automatically invalidate a lawful consumer remedy.
A return may be rejected where there is evidence of misuse, intentional damage, unauthorised alteration or other conduct that caused the relevant defect or damage, subject to applicable law.
Where a refund is approved, the refund will normally be made using the original payment method or another lawful method agreed with the Buyer.
The timing of a refund may depend on:
Yellowman will not deliberately delay an approved refund.
Where a transaction was processed through an external payment provider, the actual crediting time may be determined by that provider or financial institution.
A Buyer may request cancellation of an order before fulfilment, subject to the status of the order and applicable law.
Where cancellation is legally permitted after payment, the Buyer will receive any refund properly due, subject to applicable lawful charges or restrictions.
Where an order has already been dispatched or delivered, the matter may be handled under the applicable return process rather than cancellation.
Nothing in these Terms removes any statutory cancellation, return or refund right that cannot lawfully be excluded.
Vendors must comply with applicable Nigerian laws concerning product quality, safety, warranties and guarantees.
Where a product is sold with a manufacturer warranty, Vendor warranty or Yellowman warranty, the applicable warranty terms will apply.
A Vendor must not falsely claim that a product has a warranty, certification, approval or manufacturer's support where it does not.
Where a product is defective or unsafe, the Buyer may have rights under applicable law in addition to any commercial warranty.
Yellowman does not permit Vendors to list products that are illegal, counterfeit, stolen, unsafe, fraudulently represented or otherwise prohibited.
Products may be removed where they violate:
Prohibited or restricted categories may include, without limitation:
Yellowman may cooperate with law enforcement, regulators, rights holders and other authorised bodies concerning suspected unlawful activity.
Every Vendor agrees that it will:
Yellowman may conduct reasonable verification of Vendors.
Verification may include requests for:
Verification does not constitute a guarantee by Yellowman that a Vendor or its products are suitable for every purpose.
Yellowman may charge Vendors commissions, listing fees, transaction fees, subscription fees, advertising fees, delivery-related charges or other charges disclosed under the applicable Vendor agreement or fee schedule.
Vendor settlements may be subject to:
Yellowman may temporarily hold or delay settlement where reasonably necessary to investigate suspected fraud, disputes, chargebacks, regulatory issues or other material risks.
Vendors may communicate with Buyers through Yellowman's approved communication features for legitimate transaction purposes.
Users must not use Platform communication tools to:
Buyers may be permitted to submit ratings, reviews, photographs, comments or other content.
You must ensure that submitted content is truthful and based on genuine experience.
You must not submit:
By submitting content to Yellowman, you grant Yellowman a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, distribute and use that content for operating, promoting and improving the Platform, subject to applicable law and our Privacy Policy.
Yellowman may remove content that violates these Terms or applicable law.
The Yellowman name, logo, trademarks, website design, software, databases, graphics, text, photographs, interfaces and other Platform materials are owned by or licensed to Yellowman and are protected by applicable intellectual property laws.
You may use the Platform only for lawful personal or business purposes permitted by these Terms.
You must not, without written permission:
Vendors retain ownership of their lawful intellectual property but grant Yellowman the licences reasonably required to display and market their products through the Platform.
You must not use the Platform to:
Yellowman may use automated and manual systems to detect suspicious transactions, accounts, products or activities.
Where reasonably necessary, Yellowman may:
Where action is taken, Yellowman will seek to act proportionately and in accordance with applicable law.
Yellowman may suspend or terminate an account where there is reasonable evidence of:
Where appropriate, Yellowman may provide notice and an opportunity to resolve the issue.
Termination does not remove rights or obligations that accrued before termination.
Yellowman aims to maintain a reliable marketplace but does not guarantee uninterrupted or error-free availability.
The Platform may occasionally be unavailable because of:
Yellowman will take reasonable measures to restore affected services.
The Platform may integrate with third-party services including:
Third-party services may have their own terms and privacy policies.
Yellowman is not responsible for matters solely within the control of an independent third-party provider, except where liability cannot lawfully be excluded.
Yellowman processes personal information in accordance with applicable Nigerian data protection laws, including the **Nigeria Data Protection Act 2023**, and Yellowman's Privacy Policy.
Personal information may be processed for purposes including:
Users have rights in relation to their personal data as provided by applicable law.
These may include rights relating to:
Further information is contained in Yellowman's Privacy Policy.
Yellowman may use cookies and similar technologies to:
Cookie practices are explained further in the Privacy Policy and applicable cookie notices.
Yellowman is committed to providing an accessible complaint and customer-support process.
Buyers and Vendors should first submit complaints through Yellowman's designated customer-support channels.
A complaint should, where applicable, include:
Yellowman may contact the relevant Vendor, courier, payment provider or other party to investigate a complaint.
Complaints will be handled fairly and within a reasonable period having regard to their nature and complexity.
**Customer Support:** [INSERT SUPPORT EMAIL]
**Telephone/WhatsApp:** [INSERT SUPPORT NUMBER]
**Business Address:** [INSERT REGISTERED/BUSINESS ADDRESS]
Where a dispute arises between a Buyer and Vendor concerning a transaction, Yellowman may facilitate communication and investigation.
Yellowman's involvement does not prevent either party from exercising any legal right or remedy available under Nigerian law.
Where the matter concerns product quality, delivery, payment, authenticity, refund or another transaction issue, Yellowman may request evidence from both parties before determining what marketplace action, if any, is appropriate.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Nigerian law.
Subject to the foregoing, Yellowman shall not be responsible for losses arising solely from:
Yellowman does not exclude liability for fraud, fraudulent misrepresentation, negligence or other matters where such exclusion is prohibited by applicable law.
Nothing in these Terms is intended to deprive a consumer of mandatory rights provided by Nigerian consumer protection law.
To the extent permitted by applicable law, a Vendor or other user may be required to indemnify Yellowman against reasonable losses, claims, liabilities, costs and expenses arising directly from:
This provision does not apply where the relevant loss was caused by Yellowman's own unlawful conduct or where such indemnification is prohibited by law.
Yellowman shall not be liable for failure or delay caused by circumstances reasonably beyond its control, including:
Yellowman will take reasonable steps to minimise the effect of such events.
Yellowman may update these Terms from time to time to reflect:
The updated Terms will be published on the Platform with a revised "Last Updated" date.
Where applicable law requires specific notice or consent for a material change, Yellowman will provide such notice or obtain such consent.
Continued use of the Platform after the effective date of an updated version constitutes acceptance of the updated Terms to the extent permitted by law.
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be modified or severed to the minimum extent necessary, while the remaining provisions shall continue in effect.
A failure or delay by Yellowman in enforcing any provision of these Terms does not constitute a waiver of that provision or any other right.
These Terms, together with applicable product terms, Vendor agreements, marketplace policies, Privacy Policy, return/refund policy and other policies expressly incorporated into them, constitute the agreement governing your use of the Platform.
Where there is a conflict between these Terms and a mandatory provision of Nigerian law, the mandatory legal provision shall prevail.
These Terms shall be governed by and interpreted in accordance with the laws of the **Federal Republic of Nigeria**.
Subject to any mandatory statutory dispute-resolution mechanism or consumer right, disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Nigeria.
Nothing in this clause prevents a consumer from exercising any statutory right to seek redress before a competent regulatory body, tribunal or court.
Nothing in these Terms is intended to remove, restrict or waive any consumer right that cannot lawfully be excluded under Nigerian law.
Where any provision of these Terms conflicts with a mandatory consumer protection requirement, the mandatory requirement shall prevail.
Yellowman recognises that consumers are entitled to appropriate protections concerning product quality, safety, accurate information, fair dealing, refunds, returns and other matters provided by applicable law.
Yellowman will operate the Platform in accordance with applicable Nigerian laws and regulations.
These may include, as applicable:
Vendors remain responsible for obtaining and maintaining licences, approvals and registrations required for the products and services they offer.
Notices from Yellowman may be communicated through:
You are responsible for maintaining accurate contact information.
For questions concerning these Terms, complaints, marketplace issues or legal notices, please contact:
Yellowman Nigeria Limited
Website: https://yellowman.ng
Email: compliance@yellowman.ng
Customer Support: customercare@yellowman.ng
Telephone/WhatsApp: +234 818 100 7777
Registered/Business Address: 16 Kajola Street, Mende, Maryland, Lagos
Nigeria
By clicking "Create Account", "Place Order", "Buy Now", "Checkout", "Register as Vendor", "Accept", or any substantially similar button, or by otherwise accessing or using the Platform, you acknowledge that:
If you do not agree to these Terms, do not use Yellowman.
© 2026 Yellowman Nigeria Limited. All rights reserved.