CANCELLATION POLICY

Yellowman Nigeria Limited

Website: yellowman.ng

Effective Date: 21 September 2026

Last Updated: 21 September 2026

1. Purpose of This Policy

This Cancellation Policy explains when and how Buyers may cancel orders placed through the Yellowman marketplace. Because Yellowman is a multi-vendor marketplace, cancellation may depend on the status of the order, the Vendor involved, whether the product has been dispatched, and the nature of the product.

This Policy should be read together with Yellowman’s Terms and Conditions, Return Policy and Refund Policy. Nothing in this Policy is intended to remove or limit any consumer right that cannot lawfully be excluded under applicable Nigerian law.

2. Who This Policy Applies To

This Policy applies to purchases made by Buyers through yellowman.ng and related Yellowman marketplace services. It applies to orders fulfilled by independent Vendors listed on the platform, subject to any product-specific terms that are lawfully disclosed before purchase.

3. Yellowman’s Role

Yellowman operates a marketplace that connects Buyers with independent Vendors. The Vendor is generally responsible for accepting, preparing, dispatching and fulfilling the order, while Yellowman may facilitate payment, communication, delivery coordination, customer support, dispute handling and refunds where applicable.

Cancellation decisions may therefore depend on the Vendor’s fulfillment status and the stage the order has reached.

4. When a Buyer May Request Cancellation

A Buyer may request cancellation as soon as possible after placing an order. Cancellation is generally easier before the Vendor has accepted, processed, packed or dispatched the order.

1. Before Vendor acceptance: the order may normally be cancelled, subject to payment processing status.
2. After Vendor acceptance but before dispatch: cancellation may be possible, but the Vendor or Yellowman may need to confirm that fulfillment has not progressed beyond the stage at which cancellation can reasonably be stopped.
3. After dispatch: the order may no longer be cancellable through the normal cancellation function. The Buyer may instead need to use the applicable return or refusal-of-delivery process.
4. After delivery: the Buyer should use Yellowman’s Return Policy where a return is available rather than treating the request as a cancellation.

5. How to Cancel an Order

1. Log in to the Yellowman account used to place the order.
2. Open the relevant order from the order history or order-management section.
3. Select the available cancellation option, where the option is displayed.
4. Choose the applicable reason for cancellation and submit the request.
5. If the cancellation option is unavailable, contact Yellowman Customer Support promptly using the support details published on yellowman.ng.

A cancellation request is not necessarily a completed cancellation until Yellowman or the Vendor confirms that the order has been cancelled.

6. Cancellation Before Payment Is Completed

If an order has been placed but payment has not been successfully completed, the order may be automatically cancelled or remain unpaid according to Yellowman’s payment process. A payment attempt that has not been successfully captured is not necessarily a completed purchase.

7. Cancellation After Payment

Where payment has been successfully received, Yellowman will process an eligible cancellation and refund in accordance with the Refund Policy and the applicable payment method.

The time required for the refunded amount to appear in the Buyer’s account may depend on the payment provider, bank, card issuer or other financial institution involved.

8. Vendor Acceptance and Fulfillment

A Vendor may need to accept or confirm an order before fulfillment. If a Vendor cannot fulfill an order, Yellowman may cancel the order and arrange an appropriate refund in accordance with applicable law and Yellowman’s Refund Policy.

Yellowman may also cancel an order where the product is unavailable, the listing contains a material error, payment cannot be verified, the transaction presents a security or fraud concern, or fulfillment would breach applicable law or Yellowman’s marketplace rules.

9. Cancellation by Yellowman

Yellowman may cancel an order, or require a Vendor to cancel an order, where reasonably necessary for marketplace operation, including where:

1. the product is unavailable or has been incorrectly listed;
2. the Vendor cannot fulfill the order within the applicable fulfillment period;
3. there is a material pricing, product or listing error;
4. payment is unsuccessful, reversed or cannot be verified;
5. there are reasonable concerns regarding fraud, abuse, unauthorized activity or transaction security;
6. the product is prohibited, unlawful or otherwise not permitted on the marketplace;
7. fulfillment would violate applicable law or a regulatory requirement; or
8. an exceptional event prevents fulfillment.

Where an order is cancelled by Yellowman or a Vendor for reasons not attributable to the Buyer, any applicable refund will be handled in accordance with the Refund Policy.

10. Cancellation by a Vendor

Vendors are expected to maintain accurate stock, pricing and fulfillment information and should not cancel confirmed orders without a legitimate reason. Repeated or unjustified Vendor cancellations may result in marketplace action under Yellowman’s Vendor rules.

Where a Vendor cannot fulfill an order, Yellowman may notify the Buyer and process the applicable refund.

11. Cancellation Because of a Change of Mind

A Buyer’s change of mind does not necessarily create an unconditional right to cancel an order at every stage of fulfillment. Where cancellation is no longer available because the order has progressed, the Buyer may have rights under Yellowman’s Return Policy or applicable Nigerian consumer protection law.

Any restrictions applicable to particular products should be clearly disclosed where required.

12. Cancellation of Part of an Order

Where an order contains multiple products, a Buyer may request cancellation of individual items where the system permits. If the order contains products from different Vendors, each Vendor’s item may be processed separately.

Cancellation of one item does not automatically cancel the remaining items in a multi-item or multi-Vendor order.

13. Multi-Vendor Orders

A single checkout may contain products supplied by different Vendors. Cancellation of one Vendor’s item may not affect products supplied by other Vendors.

Refunds for cancelled items will normally relate only to the cancelled item or affected portion of the order, including any delivery or other charges that are properly attributable to that portion, subject to the circumstances and applicable law.

14. Delivery Charges and Cancellation

Where an order is cancelled before dispatch, any delivery charge specifically paid for that cancelled order may generally be refunded where the charge has not been incurred and applicable law requires or permits such treatment.

Where delivery has already been attempted or a logistics service has already been engaged, the treatment of delivery charges may depend on the reason for cancellation and the applicable return or refund process.

15. Cancellation After Dispatch

Once an order has been handed to a courier or otherwise dispatched, normal order cancellation may no longer be available. The Buyer should not attempt to circumvent the cancellation process by providing false information to the courier.

Where the Buyer has a valid reason for not accepting the product, Yellowman may direct the Buyer to the applicable return, refusal-of-delivery or refund procedure.

16. Cancellation After Delivery

After delivery, a request should generally be treated as a return, refund, replacement or warranty matter rather than a cancellation. The applicable rights and procedures are set out in Yellowman’s Return Policy and Refund Policy.

17. Products With Special Cancellation Conditions

Some products or services may require special cancellation arrangements because of their nature. Examples may include customised products, products made to a Buyer’s specifications, digital products or services, event-related purchases, perishable goods, hygiene-sensitive goods, or products that have already been activated or used.

Any material cancellation restriction should be communicated to the Buyer before purchase where required by applicable law.

18. Promotional Orders, Coupons and Free Gifts

If a cancelled order involved a coupon, discount, promotional price or free gift, Yellowman may adjust the refund or promotional benefit to reflect the cancellation, subject to the applicable promotion terms and consumer rights.

A coupon or promotional credit may not necessarily be reissued where the underlying promotion has expired or where its terms do not permit reissue.

19. Fraudulent or Abusive Cancellation Activity

Yellowman may investigate repeated cancellation requests, suspicious payment activity, manipulation of promotions, false claims or other conduct that appears abusive or fraudulent.

Where permitted by law, Yellowman may suspend relevant transactions or accounts while an investigation is conducted and may take appropriate action under its Terms and Conditions.

20. Refunds Following Cancellation

An approved cancellation that has already been paid will be handled under Yellowman’s Refund Policy. Depending on the circumstances, the refund may be issued to the original payment method or through another lawful refund method communicated to the Buyer.

Yellowman does not control the processing time of a bank, card issuer, payment gateway or other third-party financial institution after a refund has been initiated.

21. Cancellation and Chargebacks

Buyers should contact Yellowman first where an eligible cancellation or refund has not been processed as expected. A chargeback or payment dispute initiated through a bank or payment provider may be subject to that provider’s rules and may affect the investigation of the underlying transaction.

22. Vendor Responsibilities

1. Maintain accurate stock and product availability information.
2. Process accepted orders promptly and in accordance with published fulfillment commitments.
3. Notify Yellowman promptly when an order cannot be fulfilled.
4. Avoid unjustified cancellation of confirmed orders.
5. Cooperate with Yellowman in cancellation, return and refund investigations.
6. Comply with applicable Nigerian consumer protection, product safety and marketplace requirements.

23. Customer Support

If a Buyer cannot cancel an order through the website or has a question about a cancellation, the Buyer should contact Yellowman as soon as possible.

Support Email: help@yellowman.ng

Phone: +234 818 100 7777

Address: 16 Kajola Street, Mende, Maryland, Lagos, Nigeria.

24. Complaints and Disputes

Yellowman aims to resolve cancellation, return and refund complaints fairly and efficiently. Buyers should provide the order number, relevant product details, cancellation request and any supporting evidence when contacting support.

Nothing in this Policy prevents a consumer from exercising any statutory complaint or dispute-resolution right available under applicable Nigerian law.

25. Governing Law

This Cancellation Policy is governed by the laws of the Federal Republic of Nigeria, subject to applicable consumer protection and other mandatory legal requirements.

26. Changes to This Cancellation Policy

Yellowman may update this Policy from time to time to reflect changes to its marketplace operations, technology, payment systems, delivery arrangements or applicable law. The updated version will be published on yellowman.ng with a revised effective or last-updated date.

27. Consumer Rights

Nothing in this Policy is intended to exclude, restrict or waive a consumer right or remedy that cannot lawfully be excluded or restricted under applicable Nigerian law. Where this Policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

28. Final Statement

Yellowman is committed to making order cancellation clear, transparent and practical for Buyers while recognising the operational responsibilities of independent Vendors. Buyers are encouraged to submit cancellation requests as early as possible so that Yellowman and the relevant Vendor can act before fulfillment progresses.